SHIPPING

Butterfly Factory Shop offers Free USA and International Shipping


Policy :


  • How long after my order is placed should I allow for my order to be shipped?

Answer: Most items typically process within 4 business but please allow up to 7 business days for processing. Then anywhere from 7-14 days or 15-35 days depending on the items ordered. Time frames are in description of each item. Keep in mind orders placed during sales or holidays may take a couple extra days. We appreciate your support and patience.


  • Lost or Stolen Packages?

Answer: Butterly Factory Shop highly recommends getting in touch with your local post office. All claims must be filed with the courier, or taken up with your local postal service authority.
Please double check that you have entered in the correct shipping address, as Butterfly Factory Shop will not be held responsible for packages delivered to the wrong mailing address. 


  • I have received only part of my order. Where are the other items?

Answer: We may ship from multiple warehouses so some items might arrive earlier than others. Items may also ship separately depending on stock, and availability at the time of your order. 


  • My tracking states delivered but I haven't received anything.

Answer: On occasion a parcel will be marked as delivered by the shipping courier in advance. If you received a delivery notice please contact a family member who was home at the time or your local USPS.

INFORMATION YOU SHOULD KNOW:


What to do?

Answer: USPS updates a shipment as "delivered" prematurely. Wait another business day.
If the parcel does not show up (extremely rare occasion), please call the Post Office and file a claim. Butterfly Factory Shop cannot reimburse orders that were miss delivered by the post office or stolen from a property, thank you for understanding!

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United States: FREE 10-35 business days

Please keep in mind that shipping times do not include processing times.


We offer FREE international shipping to the following:

  1. Australia
  2. Austria
  3. Belgium
  4. Brazil
  5. Canada
  6. Denmark
  7. Finland
  8. France*
  9. Germany
  10. Greece
  11. Hong Kong
  12. Hungary
  13. Ireland
  14. Indonesia (currently in a trial run)
  15. Israel
  16. Italy
  17. Japan
  18. Kazakhstan (currently in a trial run)
  19. Korea
  20. Luxembourg
  21. Malaysia
  22. Mexico
  23. Netherlands
  24. New Zealand
  25. Norway
  26. Poland
  27. Portugal
  28. Russia
  29. Saudi Arabia
  30. Singapore
  31. Spain
  32. Sweden
  33. Switzerland
  34. Thailand (currently in a trial run)
  35. Turkey
  36. Ukraine
  37. United Kingdom**
  38. United States***
  39. Vietnam (currently in a trial run)